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Phone
(952) 405-9478
Customer Service/Shipping Phone Line: (612)-468-8301
Email
info@acespirits.com
Map location
4 Shady Oak Road #18 , Minnetonka, MN 55343
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Home
Store Info
Location & Hours
Shipping Info
FAQ
Notifications
My Account
Order History
Ace Explorers Group
Special Orders
Ace Library
Spirits
By Type
Whiskey
Tequila
Vodka
Sake
Rum
Gin
Brandy
Liqueur
By Country
United States
France
Ireland
Japan
Italy
Mexico
Explore
New Arrivals
Staff Picks
On Sale
All Spirits
Wine
By Style
Red
White
Rosé
Sparkling
Blend
Dessert
Port
By Varietal
Cabernet Sauvignon
Merlot
Pinot Grigio
Pinot Noir
Shiraz/Syrah
Riesling
Sauvignon Blanc
By Country
France
Italy
Spain
Germany
Argentina
United States
New Zealand
By Region
Bordeaux
Tuscany
Rioja
Burgundy
Napa Valley
Explore
New Arrivals
Staff Picks
On Sale
All Wines
Gift Cards
Beer
By Type
Ale
Lager
Pilsner
Stout
Wheat
By Style
Local
Domestic
Imported
Craft
Malt
Explore
New Arrivals
Staff Picks
On Sale
All Beer
Cigars
On Sale
Whisk(e)y
Whiskey by Country
American Whiskey & Bourbon
Scotch Whisky
Canadian Whisky
Irish Whiskey
Japanese Whisky
World Whiskey
Whiskey by Style
Exclusive Barrels
Bourbon Whiskey
Flavored Whiskey
Overproof Whiskey
Rye Whiskey
Small Batch Whiskey
Single Malt Whiskey
Wheated Whiskey
White Whiskey & Moonshine
Other Styles of Whiskey
Scotch Regions
Campbeltown Scotch
Highland Scotch
Island Scotch
Islay Scotch
Lowland Scotch
Speyside Scotch
New Arrivals
Shop All
New Item
FAQ Page For Ace Spirits
Q:
There are a lot of
"allocated items"
on your website. How do I get them? Are they available?
A:
At Ace, we do see a fair amount of allocated spirits and bourbons. These are often limited releases and we get a small amount of them based on supply at our distributors. They are always made available to our customers, usually through
in-store
raffles and events. We take extensive steps to make sure our disbursement of these items is as fair as possible, and we take pride in the opportunities we are able to provide to our bourbon community.Â
A.2:
Buffalo Trace and Eagle Rare, though not special releases, are allocated to us here in Minnesota. When we get them, we will put them out in our store. If you ask for them at the counter, our staff will try to help you find something else worthy of your sipping because truly we are not trying to hide them from you. If you are online, I'm sorry, we will not be shipping these out. Minnesota gets little enough as is.Â
Q:
How do you charge for shipping?
A:
 Ace ships flat rate for $20 up to a case of wine or spirits. A case is up to 12 750 ml bottles, or six 1.75L bottles. If your order exceeds a case, or 50lbs you will be charged another $20, one for each parcel you will receive.Â
Q: Do you ship to me?
A:
We currently do
NOT
ship to; Alaska, Hawaii, Maine, Missouri, New Hampshire, North Dakota, South Dakota, Tennessee, Utah, Vermont, Virginia.Â
Q:
My
trackin
g is not working? Why is that?
A:
We use both national and regional carriers to deliver, all have different tracking codes, and some read as FedEx, but are in fact, not FedEx. The easiest way to check your package is to go into the google search bar and paste your tracking number. It will pull up the proper carrier to track your package.Â
Q:
I made a
special order
for wine, what is the
timeline
?
A:
The distributor for these items has a 3 week to 5 week turnaround. This means that we will get the items about a month after you order. We will get them shipped to you asap.Â
Q: Why can I not place an order?
A:
There are a few reasons that this could happen. The first is that you live in one of the
states
above, if that's the case, we are so sorry, we cannot ship to you.Â
A.2:
Other reasons include, you have not
signed into your account
. If you do not have an account you need to make one, and add a credit card to your account. If you don't add a credit card to your account, it will not let you check out.Â
A.3
: I tried to
create
 an account, it said my
phone number was already taken
? This means that you already have an account. My recommendation is that you try a password reset to your email. We are unable to edit your email, phone number, address, etc for data integrity reasons. You can always call the store if you need further help.Â
Q: Do you do corporate gifting?
A: Yes!
Reach out to orders@acespirits.com for a quote!Â
Q:
Do you do
special orders
?Â
A:
If you want a product that we do not carry, we can place an order for you if you commitÂ
to the case! We are more than happy to get you your favorite goodies. Our "
special orders" tab
on acespirits.com will prompt you to fill out a questionnaire so we can get your items ordered.
Q: Can you ship beer or THC seltzers?
A: No
to both.Â